Guarantee | Contact Us | Security | Copyright | Privacy Policy | Returns Policy | Tax Charges | Delivery | Shipping & Handling

Making a Purchase | Retention of Title

Guarantee All of our products come with our guarantee that they will reach you in perfect condition. On delivery our driver will ask you to inspect the goods, and to sign for them. Breakages and short deliveries should be notified to us immediately. We regret we are unable to send replacement stock unless the damaged items have been first returned to us in the original packaging.

Contact us If you need to reach us, please email us on info@reprofurniturecompany.com, alternatively, you can phone us on 0845 643 6165, or write to us at Repro Furniture Company, The Whitehouse, Marston, Pembridge, Herefordshire HR6 9JA, UK.

Security We take security very seriously indeed. All transactions on this website are conducted using industry standard 128 bit encryption for your complete peace of mind. To verify that you are shopping on a secure website online, check for the gold padlock displayed in the bar at the bottom of your web browser (Internet Explorer) or https//: at the start of the web address in your web browser.

Copyright The contents of this website and all its images are copyright and may not be used without the express permission of The Repro Furniture Company

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

* your name
* address
* phone number
* email address
* credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please e-mail us.

Returns Policy If you are not completely satisfied with the condition of your purchase please let us know. We want all our customers to be completely delighted with their purchase. Our reputation relies on it. Please note that you must notify us as soon as possible of any problems that you have found with our products, and no later than 7 days from delivery. Retain the packaging until you have inspected the item, as we can't accept returns without the furniture being repacked, our carrier will not collect faulty items without this.

Items returned which are found not to be faulty, will be subject to carriage being charged both for delivery and for collection at the prevailing rate. We regret we are unable to offer a sale or return facility.

Tax Charges For orders made from the UK 15% VAT is included. Customers within the EU will not be charged VAT on condition that their VAT number is supplied prior to despatch to their designated shipper. If the customer does not have a VAT number and resides within the EU then VAT will be charged. Orders received from all other locations are VAT free, and this will be deducted from the transaction at time of payment/despatch.

Delivery All orders are shipped either by ourselves or dedicated furniture carrier. We will contact you if for any reason there is a delay in shipping your purchase, to ask you if you would like to cancel the order or wait for the estimated time which we will give you. We are happy to despatch goods for shipping overseas to your designated shipper.

Delivery times: For most areas in the UK, please allow 14 working days for delivery, from date of receipt of payment. Please allow a further 3-5 days for Scottish Highlands and Islands, AB postcodes, Devon and Cornwall. We aim to deliver well inside these timescales which are intended as a guide only.

We deliver to

• England
• Wales
• Scotland (including Highlands and Islands)
• Northern Ireland and Southern Ireland
• France
• Belgium
• Northern Italy
• Spain

Shipping & Handling All our prices exclude shipping and handling. All orders (less than £1000) are sent at a cost for the first item plus a nominal amount per item thereafter. Orders over £1000 are sent carriage free (British mainland only). Our standard rates apply on the British mainland, and exclude the Scottish Islands, Northern and Southern Ireland and other European addresses.

For the Scottish Islands and Ireland, please note that when ordering for delivery to these destinations the website doesn't calculate the carriage. We will contact you to advise you on this once you have placed your order and confirm that it is acceptable to you prior to depatch.

We regret that our carriers are able to deliver to the door only, and are not insured for moving furniture in and around your home. This type of service enables us to deliver furniture to you at economic rates.

Our delivery charges:

England and Wales £50 for the first item and £15 for subsequent items - free on orders over £1000

Scotland (except AB postcodes and Highlands) £60 for the first item, and £15 for subsequent items - free on orders over £1000

Scotland - AB Postcodes and Highlands £75 for the first item, and £15 for subsequent items - free on orders over £1000

Scottish Islands - please ask for a quote

Northern Ireland - please ask for a quote

Southern Ireland - please ask for a quote.

France, Belgium, Spain and Northern Italy please ask for a quote. We aim to be as competitive as possible, so please give us a try.

Making a purchase Just browse through our web site, click on the order link or note down the items you wish to order. After you have finished your selection either confirm it on our secure server or phone, fax or e-mail your order. We accept Visa, Delta, Maestro, Mastercard, Switch and cheque/postal orders. Please do not send cash through the post, and do not send your credit/debit card details by e-mail.

Retention of Title The title of all goods supplied remains the property of The Reprofurniture Company until paid for in full.